Reduce Claims & Operations Costs        Improve Customer Satisfaction       Improve Employee Hiring & Retention

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Welcome to inov8t Consulting Services’ website.

We are a Consulting Company and Developer of Products for the Housing Industry. We specialize in the development and streamlining of Warranty and Repairs & Maintenance Operations.

We work with companies who need to:

 

  • Reduce Claims and Operations Costs
  • Improve Customer Satisfaction
  • Improve Employee Hiring & Retention

We do this through the delivery of consulting services and complimentary products. Our flagship product is an instructional video series that teaches residents about the use & care of their homes to prevent the need for costly and inconvenient repairs. Please take a look around and contact us should you have any questions or requests.

 

Thank You –
Dell_Signature_white

David Dell- Founder & Principal

Services

Consulting

Below are just a few of the services we can provide our clients. 

 

 Organizational Efficiency Solutions –

Organizational-Efficiency-Solutions


Workflow Solutions 

Workflow-Solutions


Customer Service Solutions-

DDELL.2


Quality Assurance & Quality Control Solutions-

Inspection


 Talent Acquisition & Development Solutions-

Are you constantly filling the same positions over and over? We can help you put a plan together to attract and retain the most highly qualified employees through targeted: Hiring-Tools


Vendor Accountability Solutions-

Customized-Protocols

Policy & Procedure Manuals-

  • Available for print or downloadable versions.
  • Highly customizable.
  • Ask to see sample Table of Contents

TRAINING PROGRAMS

We offer a full suite of training programs or we can customize a program to fit your specific service needs.  Below is a sample of programs we offer. 

  • 15 Surefire Ways To Improve Service Calls & Customer Satisfaction.                                  Flowchat
  • How To Perform The Perfect Resident Walk-Through
  • Essential Scope Writing Skills
  • Basic Interviewing Skills
  • Advanced Interviewing Skills- Secret list of targeted questions that identifies your hero
  • How To Train Your Dragon- getting the best results out of your trade partners
  • Employee Incentive Programs That Really Work
  • The “One on One”.  The most important interaction with your staff
  • Don’t Litigate, Negotiate!- How to make friends and influence enemies.
  • Anti-Litigation Strategies 101
  • Customer Service Skills 101

Please contact us If you are interested in learning more about training & pricing.

Products

Analytics for home builders Inov8tiv Predictive Analytics- Early design phase

Imagine an interactive application that can predict & diagnose the solution to failures in advance of the customer’s complaint. If you are interested in partnering in the design & testing please contact us to discuss further.

People

David DellDavid Dell

Founder & Principal

David is the founder and principal of inov8t Consulting Services. He has over 25 years of experience in the housing industry and is proficient in all phases of residential construction. David specializes in starting up operations in customer service, warranty, and repairs and maintenance. His proficiencies include settlement negotiations, building forensics and advanced technological solutions to increase employee productivity while reducing costs. David founded inov8t Consulting Services with the purpose of helping companies become self-sufficient through a suite of services & products that provide clients with all of the tools needed to run an award winning service organization without the need for large, top-heavy teams. David is a firm believer that a company can enjoy a best-in-class service operation for fraction of the cost with the right processes, technology and people in place. The key is discipline. Before founding inov8t, David was the National Director of Repairs and Maintenance for Starwood Waypoint Residential Trust, where he built a national program based on technology and efficiency. His efforts helped to take the company from a small start-up to a publicly traded billion dollar REIT. Prior to Waypoint, David worked in the Home Building Industry including nationally recognized builders such as Toll Brothers Inc. and Centex Homes. An industry enthusiast on the topic of warranty operations, David has moderated or presented at numerous Eliant National Roundtable conferences, Pacific Coast Builders conferences, BIA seminars and insurance conferences.

We’re proud to work with the following fine companies and organizations…

Alliances

 ….coming soon.